As the Supervisor of the IT Operation and Maintenance Department, you will be responsible for overseeing the day-to-day operations, ensuring the reliability, performance, and security of the organization’s IT system service. Your role involves leading a team of IT professionals, implementing best practices, and collaborating with other departments to support the company’s business objectives. Effective communication and problem-solving skills are essential in this role.

Job Description:

Team Leadership:

• Supervise and lead a team of IT professionals, providing guidance, support, and fostering a collaborative work environment.
• Conduct regular performance assessments and encourage continuous skill development.

System Management:

• Oversee the operation and maintenance of the organization’s system service, including servers, networks, and associated components.
• Ensure system availability, performance, and reliability meet or exceed established service level

Incident and Problem Resolution:

• Lead the response to IT incidents and problems, coordinating with relevant teams for timely
• Implement proactive measures to prevent recurring issues and enhance system stability.

Security Management:

• Implement and enforce IT security policies and procedures.
• Ensure compliance with industry regulations and standards, conducting regular security audits.

Vendor Management:

• Manage relationships with IT service providers and vendors.
• Collaborate with procurement to negotiate contracts and ensure services align with organizational requirements.

Technology Upgrades and Implementations:

• Plan and oversee technology upgrades, migrations, and implementations.
• Evaluate new technologies and recommend solutions that enhance operational efficiency.

Collaboration:

• Collaborate with other departments to understand their IT needs and align services accordingly.
• Participate in cross-functional projects to ensure IT requirements are addressed.

Problem Solving:

• Track and resolve system issues, ensuring stable system operation, and take preventive measures to reduce future problems.

Documentation:

• Write technical documents, including system specifications, user manuals, and training materials, to ensure a thorough understanding of the system by the team.

CORE COMPETENCIES:

• In-depth understanding of IT infrastructure, including networks, servers, databases, etc.
• In-depth knowledge of HTTP(s), API, websocket..etc.
• In-depth knowledge of reversed proxies such as nginx.
• In-depth knowledge of CICD such as gitlab.
• Familiarity with JIRA to manage the projects.
• Familiarity with the functionality of cloud such as VPC, RDS, SLB, S3 and Logs…etc.
• Proven experience in Gitlab CI/CD pipeline setup.
• Strong expertise in cloud infrastructure management.
• Proficiency in infrastructure documentation practices.
• Solid understanding of log management principles.
• Ability to design and plan resilient infrastructure solutions.
• Familiarity with hybrid cloud environments.
• Proven experience as a MySQL Database Administrator or in a similar role.
• Experience with database backup and recovery procedures.
• Proficient in SQL scripting and query optimization.
• Excellent communication and collaboration skills.
• Fluency in English.
• Fluency in Chinese communication is highly preferred.

JOB SPECIFICATION:

• At least 3 years of experience in IT industry
• Knowledge, Skills, Abilities – Technical operation
• Minimal physical activities
• Satisfactory level of work